Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 979-323-6900 or info@intelligentsurveillancecorp.com with details of the product and the defect. Upon receipt of an issued RMA you can send the item you consider defective to:

Intelligent Surveillance Corporation
122 Industrial Drive
Forney, TX 75126

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Exceptions

Some items are non-refundable and non-exchangeable. These include:

- Scout Pedestal Enclosures
- Scout Security Enclosures
- Power Cables
- Replacement parts

Shipping

To return the item you purchased, please mail it to:

Intelligent Surveillance
Corporation 122 Industrial Drive
Forney, TX 75126

Refunds

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.